Return Policy

ERGO products are backed by a Limited Lifetime Guarantee.  If your ERGO product is defective or breaks down due to a manufacturer defect, we will replace it for free.

If you’re not completely satisfied with your purchase, you can return your eligible items by mail within 90 days of the original ship date.

Canadian Orders
I understand that the products (goods) that I am purchasing are controlled by the Export Administration Regulations (EAR) rules and laws as governed by the US State Department of Commerce (EAR99) and I responsible for following all U.S. export and trade laws and if applicable completing any required US State Commerce Department Export documents or obtaining Licenses. I certify that the controlled products (goods) purchased will not be exported, sold, re-exported, or transported outside of Canada.

Start your return

Call us to get your return started. Please have your order number ready which can be found on your emailed receipt or by visiting My Account Orders page.

Monday – Thursday: 7am – 5pm MST
Or email us at to start your return.

Returns will be sent to ERGO’s office.
115 Martinez Rd,
Moriarty, NM 87035

Shipping Policy

Orders will be shipped out in 1-3 days via UPS or USPS unless otherwise notified.  ERGO is closed Fridays, any order placed after Thursday at 3pm MST will ship the following Monday.

You can check the status of your order by visiting My Account Orders